Your satisfaction and our guarantee
We stand behind our work, 110%. Our commitment to you is your complete satisfaction; no if's, ands or buts.
Your Privacy & Security
We will never share, sell, trade or give your personal information to anyone. The information we do ask you for; your name, email address, mailing address and contact phone number is kept strictly confidential. We do not collect and will not ask for any personal financial information from you. There is no transmission of data through our web site to be concerned about; personal, financial or otherwise. You may choose to use our online form for your initial inquiry if you like, but again, the information comes directly to us and we treat it as confidential. We talk with you privately by email, and any financial transactions are handled through PayPal's secure server or by some other means you are comfortable with.
We are almost always available online and try to respond to your emails within a few days. We like to be able to send digital images to you at your email address when we are discussing designs. Our preference for emails is in html format. All our outgoing emails are scanned by the latest version of Norton. If you have a spam filter or automatic junk mail program, please ensure that you put us on your 'allow list' and if you are expecting to hear from us and haven't, please check your filters. It's always a good idea if you can give us two email addresses ~ just in case we run into blocks or returned mail from an email address.
The email address we post on our website (firstname.lastname@example.org) is our public email address. When we respond to your emails, our mail will not be from email@example.com but from our private email address (onearth). We ask that you put 'Touch Wood' or 'Wood Rings' in the subject line of your first email to us to assist us in sorting through our mail. Thanks!
David and I are English speaking Canadians. Thanks to this technology, even if we speak a different language to yours, we can still work together. Google Translate works quite well (http://translate.google.com).
Beginning the process
Due to the demand for David's wood rings and our labour intensive 'off the grid' lifestyle we encourage you to contact us as soon as you know you would like a ring and then once we've talked, schedule a date for the creation of your ring, even tentatively. If you want a ring in a very short time frame, please contact us anyway ~ we may be able to accomodate your request. When you confirm your time in David's work schedule, you will be given a guaranteed shipping date. Our shipping dates are generally at the end of a month. Getting the process started is as easy as sending us an email ~ please mention your needed by date and where you are writing from.
Paying for your Touch Wood Ring
PayPal's format for invoicing and receiving payment is a good option. We would send your invoice when we send the first work in progress photos of your ring. We do ask that we receive your full payment before we ship your ring. The shipping fee is additional to the price we quote for your ring and we'll give you details and options for shipping when we talk with you.
If you wish to pay with a credit card, you do not need to open a PayPal account and can still use PayPal's secure website to make payment. Bank Wire Transfers are another secure form of payment ~ although this tends to be expensive. We will also gladly accept an international money order (payable in Canada) sent to our mailing address or, within Canada, an Email Money Transfer through online banking is another secure option. We'll discuss these details with you so you can decide which works best for you.
We ship anywhere you are in the world via Canada Post. Canada Post offers a range of shipping options from regular small packet air mail to Priority Post Courier. Small packet air mail is the least expensive option ( around $10 ) with a 5 to 15 day delivery time to most destinations and is the prefered shipping to overseas destinations. This option does not provide online tracking of your package and does not have a guaranteed delivery time. Even so, it is a reliable and cost effective method for shipping. Xpresspost is an excellent option within North America ~ from $10 to $50 depending on where you are in the world. It offers guaranteed delivery times, insurance and tracking.
We're online every day but please be patient if you don't hear back from me right away. I will always answer your email. (thanks, Nicola)
Tell your friends about us because wearing a Touch Wood Ring is " Better for the planet and good for the soul."